To make sure your property will retain its value as a healthy component of your portfolio, you need to choose your tenants carefully and invest time and energy into developing a good, professional relationship with them. This includes handling their maintenance requests any time the occasion arises.
Here at American Real PM, we understand that you might not have enough time to be at their disposal at all times. That is why we take care of all maintenance requests for you.
We use a contractor you have previously approved of to make sure the repairs and maintenance are handled exactly the way you want it.
Through an advanced online system, we are able to answer all of your tenant requests 24/7, consider the repair requirements and prioritize as well as determine whether the request is urgent or not.
After we determine the priority of the repair, we will define the service for a contractor and issue all of the important details. We will then make sure that the contractor visits tenants during the most convenient time for them and take care of rescheduling when there are changes.
We will do a follow-up and contact the contractor and tenants one day after the repair to make sure everything is in order. We will gather all of the documents regarding the repairs made, along with pictures when needed and keep you updated through an online owner portal.
As a property owner, you can rest assured that we’ll keep you posted throughout the entire process.
If there is a need for any additional repairs, we will get in touch with the contractor and send it on-site as fast as possible. This system guarantees that you will avoid major issues and prevent serious damages to your property.
We emphasize on being very transparent and we will inform you when the request is received, giving you ample insight and updates on all of the activities involved with each separate request.