One of our primary tasks here at American Real PM is not just managing tenant requests, but managing them promptly. We put our clients’ best interests at heart and that is why we equip ourselves to easily and promptly handle these requests.
For property owners, handling this concern for you ensures that you don’t have to address these requests on your own as it can get overwhelming. As for tenants, they are assured of a prompt and systematic way of sending in these requests without hassle.
Our property managers are trained to handle tenant requests with utmost care, putting the concerns of both owner and tenant in mind. We manage the communication between these parties to ensure that the property remains at its best.
Many common tenant requests often have something to do with maintenance and repairs, so they need to be answered immediately. Our inquiry and request system are available round-the-clock, all seven days of the week so that we can be reached by tenants whenever needed.
Rest assured that we handle and respond to these tenant requests promptly to prevent any potential escalation of the problem.
We manage communications and contact our contractors for repairs and maintenance as needed, ensuring the best quality of service for the best prices. We also have a professional ready on our property maintenance staff who can do quick fixes.
At American Real PM, we value transparency when it comes to tenant requests. As such, we provide tenants with a means of checking up on the status of the requests that they have sent in.